Payment and cancellation conditions

Our payment and cancellation policy is as follows:

Reservations must be guaranteed with a credit card at the time of booking.
Payment is made at check-out unless otherwise stated.

For standard bookings, you can change or cancel your booking free of charge until 14:00 (local time) one day before arrival. Please email us at with your details and we will contact you within 24 hours. If you cancel after 2pm the day before arrival or in the event of a no-show, you will be charged in full.

For corporate and group bookings, your reservation may be cancelled according to your agreement. If you cancel after the corporate or group agreement, you will be charged for the first night of your stay.

If you intend to pay for another person’s stay and are not present at check-in to present your payment card, a completed third party payment form is required 48 hours prior to arrival. Also in this case, please email us at {enterpriseE-Mail}.

Rooms cannot be transferred without prior notice. We are only able to check in guests who have booked the room online or through our reservations team.